Q1: Is it original?
We are FIMI Official Store. All goods are original and sealed with official packaging.
Q2: For Brazil, please don't worry about the tax. We welcome every Brazilian customer to place orders.
Q3: For Russia, you can select to ship from Russia Warehouse with 7-15 days to deliver from Moscow.
Q4: What should I do If I have any after-sales problems ?
Please rest assured that if there have any problem, we are always here at your service, to slove your problem more efficient, please send the video/pictures/SN to support@fimi.com for professional assistance; they will reply to your issue within 48hours. If not find response from support team, pls check your spam email box.
Q5: What should I do If I not find my accessories ?
Due to the parcel filling foam more, pls carefully check it; If you not find it, pls help to provide complete unpacking video to us, we will check this issue with our warehouse and offer solution accordingly.
Q6: What is the function of the RC/Wifi switch on the right side of the drone?
The RC/Wifi switch is a decoration button without actual function. You can ignore it.
Q7: Which kind of SD card I can use ?
Please use 8-128G original sandisk SD card with high speed U3/C10 level or above, in format of FAT32/64KB.
Q8: What should I do when my drone can't connect with RC ?
Please try to manually pair the drone and RC first. You can refer to the user manual for pairing procedures in details:
Q9: What should I do If my gimbal camera tilts to one's side during the flight ?
Please try to find a horizontal and no vibration ground/table, to do the gimbal three-axis fine-tuning on the APP. PS: It needs a horizontal object as the reference when doing the gimbal 3 axis fine-tuning. ( Path: APP settings > Gimbal > Advanced settings > Gimbal three-axis adjustment)
Q10: What should I do If my drone lost ?
Please can try to find the drone according to the final GPS coordinates showed on the APP transmission interface + the flight records in the APP ( Path: APP settings > “…” others settings > Flight record > Flight list > Click and play the flight record), and referring to the flight environment, battery power and joystick operation at that time. If it is difficult for you to find the lost drone back, please contact with support@fimi.com for assistance in finding the drone to reduce the losses.
Great store, very fast and unwound for shipping. I will buy again, certainly. Congratulations!
Excellent drone. Few flights, but I'm really enjoying the photographic modes and footage, I recommend. Official congratulatory shop. I had a question and forwarded question to FIMI support as in the manual and got return within 24 hours.
Arrived HJ 06.03. The entire delay is in inspection. I still called but arrived well packed. Tomorrow. I'll take the test. Because at the moment I'm working. Recommend the store was very attentive.
Great product! Came very well packed, with all the features of the ad. I recommend it.
I have already done the test everything is OK, arrived ahead of schedule
I loved the purchase even voeiiii with the little one very strong the little one and it goes far only to a thousand and quiet meters I was afraid to go but far kkkkkkkkkkkkk
Drone with an excellent image, I am still learning to handle but it is very simple and gives a spectacular quality. Delivery time from supplier is note 10, after payment of the amount the drone arrived in Brazil in 10 days and it took another 10 days to deliver to my home. Negative point is the battery that in use lasts around 18 minutes (this I'm talking battery zeros) if you can buy a backup battery is better to take for some trip
I ordered the parcel on April 11, sent it 23, reached the border with Russia by May 5 and did not shine until May 17 and reached me on May 20, okay, at least she arrived almost not crumpled, otherwise shipping for two. The drone itself does not collapse the working horizon.
Arrived with 22 days to Brazil, a product of great quality, I recommend the store and the store.
Spent two months and 15 days to arrive but it was not the fault of the store, but the Anatel
Wall véi top sealed and all right, thank you very much
I really regretted buying this drone, since when it arrived...
Very fast delivery, intact packaging, first product!!
Very beautiful and very fast
I really liked it, it arrived before the deadline.
Great device... Fulfills what you promise.
Great drone, the store sent fast